Cancellation policy:

Here is our updated, simple cancellation policy for your peace of mind:

The following terms apply if you cannot attend your holiday;

• If we have 2 or more weeks notice of a cancellation we will fully refund your payments.
• If you cancel less than 2 weeks before your stay you will be liable for the full cost of your holiday unless the dates can be resold

Cancellations & Insurance

Once a booking is confirmed, i.e. the deposit has been paid and the booking accepted, the hirer is responsible for the total cost of the holiday as shown on the invoice. We therefore strongly recommend that you take out holiday cancellation insurance with your insurance broker.

Terms and Conditions:

To secure your booking a non-refundable payment of £150 per Holiday property is required ( unless your booking is for a holiday to be taken less than 2 weeks from the booking date in which case the full balance will be due at the time of booking).

An additional £100 refundable damage deposit per property per holiday is also required which will be refunded within 1 weeks of the end date of your holiday.

Deductions from your security deposit will only be made if you violate the agreed terms and conditions of hire ( this document), if you are the cause of excess cleaning or if your actions directly result in the necessity for another guest to have their holiday refunded.

For bookings made less than 2 weeks in advance, the total amount is payable on booking.

Whilst we will always endeavour to allocate your specifically requested property, we are unable to guarantee them.

Please remember you are staying in a woodland camping environment with live animals and other hazards. Some of the camp equipment can be dangerous if misused. The proprietor accepts no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicle or personal effects however caused.

Number of Guests per Property:

The maximum number of guests permitted in each property must not exceed the number stated on the booking form. The proprietor reserves the right to decline accommodation and to order any unauthorised person off the premises.

Breakages:

Any damage or breakages which may occur must be paid for. Small accidental damages or breakages of a minor nature will not normally be charged but you are required to report any damage or breakages at the time of occurrence.

Complaints:

Any complaints must be made known to the proprietor immediately. No complaints will be entertained at the end of the hiring period or after the hirer has departed. Hinton Hideaways is relieved from liability should the accommodation or other facilities be unavailable due to circumstances beyond our control.

Pets:

No pets are allowed due to the site being located on a working farm.

Day Visitors:

Day visitors are welcome, although the facilities are for the sole use of the residents. Day visitors are limited to two visitors per property.

Bicycles:

Guests bringing their own bicycles should ensure they are locked please bring locks with you. The proprietor cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are NOT permitted within the properties.

Arrival and Departure:

Bookings are from 3pm on the day of arrival to 10am on the day of departure ( 11am on a Sunday).

Guests are asked to leave their accommodation clean and tidy when vacating. Guests are asked to give consideration to other residents and not to cause nuisance or annoyance. The owner reserves the right to gain access with prior notice for the purpose of maintenance and inspection if it is necessary. ALL PROPERTIES AT HINTON HIDEAWAYS ARE NON SMOKING

* This is referred to in the Cancellations section as the “Holding Deposit’